Supervised Contact Service
Our Supervised Contact Service
Supervised contact offers a safe, structured environment where children can spend time with people who are important to them, under the observation of trained professionals. This service is provided in situations where there may be a higher need for support or added supervision, such as when safety is a concern or children are living in care. Supervised contact often takes place in a contact center—a welcoming space set up especially for family connections—designed to be comfortable and secure for both children and parents.
How it Works
During supervised contact sessions, our staff remain within sight and sound of the child at all times, observing interactions and ensuring the child’s safety and comfort. Observations are documented, and reports are prepared as needed, providing valuable insights for families, social workers, or legal professionals who may be involved. The goal of supervised contact is to create a positive, supportive environment where meaningful connections can be fostered in a safe way.
What to Expect
As contact progresses, there may be opportunities to transition from the contact center to other environments, such as public places like parks or family-friendly locations, based on each family’s unique situation and readiness. Our team is dedicated to helping children feel safe and happy during every visit, working with families to create the best experience possible.
Our Contact Centre Opening Hours
How to Access This Service
A fee is charged for each supervised contact session. Before scheduling, families are required to complete a referral form and go through a pre-visit assessment to ensure that the right level of support is provided. Once the assessment is completed, a booking link will be provided. To start the referral process, please visit our website or contact us for more information.
DOWNLOAD REFFERAL FORM
Outdoor learning and tending.
Our Services
- Supervised Contact
- Escorted Supervised Contact
- Escorted Supported Contact
- Supported Contact Service
- Handover
- Pre-visit Assessment
Get In Touch With Us
- +44 1183 271150
- enquiry@voiceofthechild.org
- Unit 8, Beacontree Plaza, Gillette Way, Reading, Berkshire, RG2 0BS
Opening Hours
F.A.Q. About Our Services
A child contact centre is a safe, neutral place where children of separated families can spend time with their non-resident parent or other family members.
Costs can vary depending on the type of contact service. Please contact us to discuss your specific situation, and we will provide details on any fees involved.
Currently, Voice of the Child Contact Centre does not have specific funding to support families directly. Therefore, our services are self-funded unless the referral is made by social services, in which case the costs might be covered by them. We recommend discussing your situation with your solicitor or your local council to explore any available options.
No, you do not have to meet your ex-partner if you prefer not to. We can arrange staggered arrival times and separate waiting areas.
The type of contact is often determined through discussions between parents, legal advisors, or by a court order. Our role is to support the agreed arrangement in a safe environment.