About Us
Who We Are
Voice of the Child is a UK-registered charity, proudly accredited by the National Association of Child Contact Centres (NACCC). For over 15 years, we’ve been dedicated to supporting children and families through challenging times, ensuring that every child’s voice is heard, valued, and respected. As a trusted partner to over 200 Local Authority Children & Family Services, 500 Family Law Solicitors, 150 Family Law Courts, and CAFCASS, we have reached countless families across the UK, offering a safe haven where children and families can reconnect, rebuild, and thrive.
Our Vision
Our mission is to provide a secure, nurturing environment that prioritises the well-being of children and fosters positive family relationships. We specialise in supervised and supported contact sessions, smooth handovers, and holistic family support services, with the goal of building resilience, trust, and emotional well-being within families. At Voice of the Child, we understand the weight of each family’s journey, and we are committed to guiding and supporting them every step of the way.
Our Vision
We believe in a future where every child grows up feeling safe, supported, and surrounded by love, even through difficult transitions. Our vision is to see families empowered, relationships strengthened, and children flourishing in a positive, healthy environment. Through innovative services and compassionate care, we work tirelessly to help children and families find stability, heal, and grow. By collaborating with organisations, community resources, and dedicated professionals, we are committed to creating lasting change and brighter futures for those we serve.
Our Values
Child-centered Care:
Every decision we make is rooted in the best interests of the child. We provide a safe, supportive space where children feel heard, respected, and emotionally secure..
Holistic Family Support:
We understand that families facing separation need understanding, not judgment. Our range of services, from therapeutic interventions to family assessments, offers the comprehensive support needed to strengthen family bonds.
Professionalism and Integrity:
We hold ourselves to the highest ethical standards, ensuring confidentiality and respect in every interaction.
Collaboration and Community:
By working alongside CAFCASS, the Charity Commission, NACCC, and various community organizations, we ensure that families receive coordinated, meaningful support.
Our Commitment to Diversity, Inclusion, and Equality
We believe in creating a welcoming and inclusive environment for everyone. We are committed to providing equal opportunities for all, regardless of colour, race, religion or belief, ethnicity, gender, marital or civil partnership status, sexual orientation, disability, or age. We strive to reflect the diversity of the UK in our workforce, volunteers, and services, ensuring that everyone feels respected and valued.
Our services are designed to be accessible to all, and we actively oppose any form of discrimination. We promote a positive, inclusive environment where each person—whether staff, volunteer, or family member—has the opportunity to thrive without bias or unfair treatment. Our goal is to build a team that truly represents the diverse communities we serve, bringing unique perspectives and insights to our work.
Voice of the Child centers are committed to equal service for every family, free from discrimination of any kind. We ensure that our facilities comply with accessibility requirements, providing appropriate support for children, parents, and staff with additional needs. Anyone behaving in a way that contradicts our values of inclusivity and respect will be advised accordingly or, if necessary, asked to leave to maintain a safe, respectful space for everyone.
We are dedicated to fostering a community that celebrates diversity, encourages inclusion, and supports equality for all.
Our Services
- Supervised Contact
- Escorted Supervised Contact
- Escorted Supported Contact
- Supported Contact Service
- Handover
- Pre-visit Assessment
Get In Touch With Us
- +44 1183 271150
- enquiry@voiceofthechild.org
- Unit 8, Beacontree Plaza, Gillette Way, Reading, Berkshire, RG2 0BS
Opening Hours
F.A.Q. About Our Services
A child contact centre is a safe, neutral place where children of separated families can spend time with their non-resident parent or other family members.
Costs can vary depending on the type of contact service. Please contact us to discuss your specific situation, and we will provide details on any fees involved.
Currently, Voice of the Child Contact Centre does not have specific funding to support families directly. Therefore, our services are self-funded unless the referral is made by social services, in which case the costs might be covered by them. We recommend discussing your situation with your solicitor or your local council to explore any available options.
No, you do not have to meet your ex-partner if you prefer not to. We can arrange staggered arrival times and separate waiting areas.
The type of contact is often determined through discussions between parents, legal advisors, or by a court order. Our role is to support the agreed arrangement in a safe environment.